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Contact information

St-Elisabeth site - Uccle
02-614 20 00
St-Michel site - Etterbeek
02-614 30 00
Bella Vita Medical Center
02-614 42 00

F.A.Q.

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These Frequently Asked Questions answer the questions most commonly asked by our patients.

If you cannot find the answer to your question:

  • type your question into the search box in the upper right corner of the website 
  • or contact us

GENERAL INFORMATION

HOW DO I GET TO THE EUROPE HOSPITALS?

We give you directions to get to the Europe Hospitals on the “Access” page.

For information on how to get to the Ste-Elisabeth (Uccle) location specifically, click here.
For information on how to get to the St-Michel (Etterbeek) location specifically, click here.
For information on how to get to the Bella Vita Medical Centre specifically, click here.
For information on how to get to the Halle Polyclinic specifically, click here.

WHEN ARE THE VISITING HOURS FOR THE PATIENT CARE UNITS?

For information on the visiting hours of the care unit where your loved one is hospitalised visit the page "our care units". Then click on the care unit where your loved one is hospitalised to find out the visiting hours.

HOW CAN I NOTIFY YOU OF A CHANGE IN MY CONTACT DETAILS?

We invite you to contact our Patient Administration department. Click here for information on how to contact the department.

RATES

HOW DO I KNOW IF MY PHYSICIAN IS STATE-REGISTERED, THAT IS, HE WILL NOT CHARGE ME EXTRA FOR HIS SERVICES?

To know whether your physician is state-registered, consult the list of our "practicians and healthcare providers" and click on the name of your physician. His profile will indicate whether or not he is state-registered.

MEDICAL INFORMATION

HOW DO I FIND A PHYSICIAN ON THE EUROPE HOSPITALS WEBSITE?

In order to find a physician on the Europe Hospitals website, consult the list of our "practicians and healthcare providers" or search our home page and/or enter your enquiry into the search box in the upper right corner of the website.

HOW DO I FIND OUT THE TIMES AND DAYS THE PHYSICIAN IS PRESENT AT THE EUROPE HOSPITALS?

There are no set times and days when the physicians are present hence they cannot be communicated to you. 

HOW DO I MAKE AN APPOINTMENT FOR A MEDICAL CONSULTATION?

We inform you on how to make an appointment for a medical consultation on the "make or cancel an appointment" page of the website.

HOW DO I CANCEL OR RESCHEDULE AN APPOINTMENT AND/OR MEDICAL EXAMINATION?

We inform you on how to cancel or reschedule an appointment on the "make or cancel an appointment" page of the website.

I WANT MORE INFORMATION ON CERTAIN DISEASES. WHERE CAN I FIND THIS INFORMATION?

Some of our medical services and multidisciplinary clinics provide you with information on diseases or medical issues on the dedicated web page. Each person is different. So is each disease and medical issue. That is why this information does not serve as a substitute for the advice of a physician.

HOW DO I KNOW IF I MUST TAKE SPECIAL PRECAUTIONS PRIOR TO A MEDICAL EXAMINATION?

These special precautions will have been explained to you during the medical consultation prior to your examination or when you made your appointment. If you are in doubt, we invite you to contact the department or clinic concerned by consulting the list of medical and paramedical departments and/or the list of our multidisciplinary clinics.

HOSPITALISATION

MAY I RECEIVE VISITORS?

We provide you with information on the possibilities of receiving visitors on the "our care units" page. Click on the unit where you are hospitalised for more information.

WHAT CAN I BRING FOR MY HOSPITALISATION?

We inform you on what you can bring for your hospitalisation on the "prepare for your hospitalisation" page of the website.  

EMERGENCY WARD

WHEN ARE THE OPENING HOURS FOR THE EMERGENCY WARD?

The emergency ward caters to you 24/07.  Click here if you would like more information on admission to the emergency ward.

HOW LONG IS THE WAIT TIME TO RECEIVE TREATMENT?

In order to guarantee adequate case management, a sorting system is used. We set ourselves the objective of sorting each patient within 15 minutes of his registration. 

WHAT MEDICAL SPECIALTIES ARE AVAILABLE IN THE EMERGENCY WARD?

All pathologies can be managed by the emergency ward physicians.

MATERNITY WARD

IS IT POSSIBLE TO VISIT THE MATERNITY WARD IN THE EUROPE HOSPITALS PRIOR TO A DELIVERY?

Yes, visits are possible. You will find the necessary information on "maternity ward" page of the website.

CAN I BE ACCOMPANIED DURING THE DELIVERY?

Yes, you can be accompanied. You will find the necessary information on the "maternity ward" page of the website.

CAN MY PARTNER STAY ON THE MATERNITY WARD FOR THE DURATION OF MY HOSPITALISATION?

Your partner may stay under certain conditions. Visit the maternity ward page of the website for more information.