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ABOUT THE EMERGENCY SERVICES
Emergency medicine is a cross-disciplinary speciality managed by a team of specialists in emergency medicine/care, including physicians in training. It is intended to cater to anybody showing up under circumstances or experiencing feelings that pose a somatic or mental emergency and to initiate an evaluation and/or treatment.
The emergency ward caters to you 24/24. No prior formalities are requested. The practical procedures will be handled at the emergency ward with the assistance of the people accompanying you.
THE DIFFERENT STAGES OF YOUR CARE AT THE EMERGENCY WARD
ADMISSION AT THE EMERGENCY WARD
The admissions staff gathers the information needed for registration of the patient and serves as the first helpline for the patients and their families.
An administrative office staff member will ask you for the following documents and information:
- Reason for your consultation
- Identity card
- Vaccination card
- A list of the medicines you take at home on a daily basis
- Name and address of your attending physician
SUPPORT BY THE HEALTHCARE STAFF
The nurses are allocated to different service areas: care at the reanimation rooms, the resting patients’ romms, minor trauma rooms, outpatient department, paediatrics ward, release of mobile emergency and resuscitation (SMUR/MUG) teams, etc. They perform a brief medical history check, get the patients settled and take their parameters (blood pressure, heart rate and respiratory rate, oxygen saturation, temperature, etc.).
THE NURSING TEAM GUARANTEES
- Patient identity vigilance, by attaching the identity bracelet that was created at the time of registration.
- First-line reception and guidance of all patients who come to the emergency ward
- Monitoring of the patients throughout their stay at the ward
- Abundant care and treatment
The advanced training of the ward's nurses (Intensive Care and Emergency Medical Services – disaster medicine certificate) gives them the tools to provide professional care, both in and out of the hospital.
Their close collaboration with the medical team allows them to provide diagnostic and therapeutic care to the patients.
Finally, for optimal patient care, the nursing team is divided between care areas.
WHY ARE CERTAIN PATIENTS WHO ARRIVED AFTER ME TREATED FIRST?
An order of priority is established based on the patient's medical problem.
After your arrival and administrative registration, you will be welcomed by the nurse in charge of admissions and guidance. This nurse may start a treatment (pain medication, disinfection, bandaging) and get you settled in the right unit of the emergency ward.
You will then be examined by a physician: the waiting time will depend on the severity of your condition and the number of patients awaiting care at the ward.
WHAT COMES AFTER THE VISIT OF THE NURSING TEAM? YOU WILL BE CARED FOR BY THE MEDICAL TEAM
The Europe Hospitals are a medical training centre, which is why you may initially be examined by a physician in training. All patients are subsequently seen by a senior physician.
Then, the emergency physician will question and examine you and determine which exams are needed (blood test, X-rays, ultrasound, CT scan, etc.). If needed, he/she will consult with the other specialists.
The emergency physician will take you under his/her care, diagnose you and administer adequate medical treatment. He/she works together with the other hospital specialists on whom he/she can call any time he/she deems necessary.
Some of the exams are performed at the emergency ward: blood test, urine sample, etc. For other exams, you will have to go to a medico-technical service (CT scan, ultrasound, RX, endoscopy, EEG, NMR, etc.) or have a specialist consultation: ophthalmology, gynaecology, dermatology, ENT, etc.
In most cases, the doctor will need the results of the requested exams to establish a diagnosis that will determine where you will be referred to after evaluation: hospital stay or outpatient treatment. You will therefore have to wait for these results.
HOW LONG WILL I STAY AT THE EMERGENCY WARD?
The duration of your stay at the emergency ward will depend on several factors: the number of additional exams requested, a prolonged observation if deemed necessary by the physician, the transfer to a hospital unit (you may have to wait for a room that is adequate for your condition).
WHAT HAPPENS AFTER YOUR CONSULTATION AT THE EMERGENCY WARD?
WHAT ARE YOUR OPTIONS AFTER A VISIT OF THE EMERGENCY WARD?
In most cases, after the emergency physician performs an evaluation at the emergency ward, possibly in consultation with another specialist, you will be discharged from the hospital.
In that case, you can leave the ward after you have been started on a treatment, which you will continue after leaving the ward. Your attending physician may have to see you again to follow up on your progression.
In case of an unfavourable progression, it is important to seek medical advice again, whether at the emergency ward or with another physician (primary care or specialist).
After your emergency ward visit, your attending physician will be sent a medical report with a summary of the symptoms, exams performed and the suspected or confirmed diagnosis.
In some cases, you will be referred to a consultation with another specialist for continued evaluation or for more advanced testing outside of the emergency ward.
In other cases, following the evaluation at the emergency ward, it will be decided to admit you to the hospital.
FORMALITIES FOR YOUR DISCHARGE FROM THE EMERGENCY WARD
When you leave the emergency ward, the emergency physician will provide you with several documents:
- The prescription for the treatment you are to follow
- If applicable: the doctor's certificate for school, incapacity to work and/or play sports, insurance document, etc.
For all patients, a report is sent to their attending physician to insure continuity of care. Some primary care physicians have on-line access to the electronic medical file of their patients.
If you carry valuable items or a significant amount of money, please let the nurse know about this. We can suggest a safety procedure for your valuables. When you leave the emergency ward, don't forget to ask for your valuable items.
Except for this procedure, the emergency ward declines all responsibility in case of loss or theft of valuables.
The fees for your consultation and additional exams will be sent to your home in the month following your visit.
In case of a school or work accident, the bill will be sent to your home address as well. You should then contact your insurance agency.