Legal department
privacy policy for the patients
ABOUT PATIENT RIGHTS
In our hospitals, as everywhere in hospital settings, patients must abide by numerous regulations. They also have rights, which you will find summarized below:
- The right to receive quality service
Each patient receives the best service possible, in accordance with the medical expertise and technology available. Each patient is received and treated with the respect due him/her.
- The right to choose a healthcare provider
Patients themselves choose the individual they wish to be responsible for their care, and may at any moment opt to consult another specialist. In some cases, this choice may be restricted by law or existing conditions (e.g. if only one specialist is present in the hospital). Moreover, the specialist has the right to refuse a patient on personal or professional grounds, except in case of an emergency.
- The right to be informed about his/her state of health
The specialist provides the patient with all the information he/she needs to have a good idea of his/her state of health (even if the information is negative), and also informs him/her about the probable outcome of his/her condition. The patient also has the right to be informed, in advance, of the costs and fees to be incurred by the provision of a healthcare service. How is the patient informed? The information is communicated to the patient orally abd written by the specialist, in a language that is clear and adapted. In other words, the specialist takes into account the patient's age, education and capacity to understand. The specialist is required to update their portfolio and make it accessible to patients. The specialist will respect the patient's decision if he/she does not wish to be informed about his/her state of health. The specialist cannot, however, respect the request if the patient's health or someone else's health is gravely endangered (e.g. in the case of a contagious disease).
- The right to consent
Without the patient's written consent, no treatment can be started or discontinued. The patient is invited to provide the contact details of their trusted person and/or representative, who will be recorded in the medical file and associated with the medical follow-up if the patient wishes.
- The right to a patient file
The specialist keeps in-depth medical records for each patient in a safe place. These records contain personal and medical data. The patient has the option to consult it either through the Ibis portal available online, by asking their doctor, or by contacting the archives service to receive their historical file. The patient can also request to receive their results via a secured email.
- Right to privacy
The healthcare provider is bound by professional secrecy. Therefore, information on the patient's health cannot be disclosed to third parties, unless the patient has designated a healthcare proxy or a representative. This person will be involved in the follow-up according to the patient's wishes.
- Right to the mediation of complaints
Any individual who believes that one of his/her rights as a patient has been violated can lodge a complaint with the relevant mediation service within our hospitals.
The patient ensures to be accompanied for their return home and avoids bringing personal items into the hospital environment in order to fully focus on receiving quality care.
Insurance for doctors
All our doctors are insured with the insurance company Amlin.
WHISTLEBLOWERS PROTECTION ACT
Click here for more information in French or in Dutch.
The use of medical data within the hospital
Click here for more information in French.
Source
Legal department
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